Job Overview
Clearline Support runs customer support for software and retail brands and is looking for an energetic Team Leader.
You will lead a team of twelve support agents, own daily service targets and help plan training, scheduling and onboarding.
Responsibilities
Lead daily huddles and set clear, achievable goals for the whole team.
Coach agents with call reviews and one-on-one meetings.
Handle escalated customer cases with care, patience and a quick resolution.
Track service levels and customer satisfaction and report results every week.
Help plan shift schedules, training sessions and onboarding for new hires.
Required Qualifications
2-4 years in customer support, including team leading
Strong people skills and a coaching mindset
Comfortable with Zendesk, Freshdesk or similar tools
Confident working with targets and simple reports
Clear spoken and written English
Nice To Have
Experience in a SaaS support team
Spanish language skills for bilingual customers
A customer service or leadership certificate
Experience running workforce schedules
What We Offer
Monthly bonus on top of base pay
Hybrid schedule after three months
Leadership training and career path
Health insurance from day one
Team that celebrates wins together
